How to purchase your Elezar bag

If you have a question that isn’t answered here, please contact us.

Our online store is always available. We process and ship your orders as quickly as possible. Please keep in mind that our bags are handmade in NYC and may take up to 4 weeks to ship but generally 2-3days. If concerned about your shipment please contact us. For more information scroll down.

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Payment methods

We accept MasterCard and Visa.

To begin shopping, make your selections online, and follow the onscreen directions. Your total shipping charges are automatically computed during checkout, prior to the completion of your order. You'll receive instant order acknowledgement via e-mail. Once the order has been processed and we do have your bag in stock, your handbag will be packed securely and shipped.  If your bag is not currently in stock, it will have to be made to order which may take up to 3 weeks.  In such instances you will be contacted by Customer Service.

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How long will it take for your order to ship?

Please allow 72 hours for order processing, from there the majority of orders are shipped immediately if your bag is in stock and available. Orders received on weekends will be processed on Monday. Remember to allow for time in transit, as per your shipping choice. Our business hours are from 10:00 am until 6:00 pm, Eastern Standard Time, Monday through Friday.

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Shipping methods

We offer four shipping options:
Ground - 5 to 7 business days
3 day - 3 business days
2nd day - 2 business days
Next day - Next business day

We ship all US orders via FedEx.

Please note this time is the actual FedEx shipping time, not how long it may take for your order to be ready to ship.  Once your order is ready to ship, the shipping time reflects the transportation time it will take for your bag to get to you from us.

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Sales Tax

Because we are located in New York and Illinois, all orders shipped to addresses in New York State and Illinois are subject to Sales Tax. Otherwise, there is no tax.

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I need to cancel/change my order

All orders placed through the website are firm, once you complete the checkout process. However, we'll do our best to accommodate you if you need to make changes. Please contact customer service as soon as possible.

All items on sale/discounted are final sale.

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How to contact us

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Terms

Elezar Bags Inc. reserves the right to cancel any order in full or in part for any reason whatsoever.
Elezar Bags Inc. reserves the right to impose a restocking charge of $ 35 for cancelled or returned orders.
All returns should be sent to :
Elezar, LLC
550 N. Kingsbury
Suite 314
Chicago, IL 60610

Your privacy is important. We do not share customer information or e-mail addresses with anyone.

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Returns

We want you to be completely satisfied with the handbag you have purchased. If you are not satisfied for any reason, and notify us within fourteen days of receipt of handbag, we will refund the purchase price less restocking fee and less shipping costs.

Please note: all Sale items are a FINAL SALE.

Here's what you need to do:

Email contact@elezar.com Please note that no refunds or exchanges will be granted after the two week period has been exceeded. Further, no return will be accepted without the Refund and Exchange Request Form.  Returns are up to the discretion of Elezar, and are accepted providing the item is returned in its original condition.

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Ordering online if you live outside the US

We are happy to take orders for international shipment. Just make your selections in our Online Shop, and then follow the onscreen  directions. Total shipping charges are automatically computed during  checkout, prior to the completion of your order. You'll receive instant order acknowledgement via e-mail. Then, to complete the process, there is an additional step.

 For security, our credit card processor requires that your order  must be confirmed. You need to fax us the signed order confirmation page (printable from the shopping cart,) along with a photocopy  of your credit card.

 Before your order can be finalized, you'll need to:

 1) Photocopy your credit card, front and back
 2) Fax both pages, along with the signed order form to us at (212) 202-6185 Attn: Customer Service

 Once we receive this information, your order will be processed by our office. You will then receive a final order confirmation when your order has been shipped.

 International orders are sent via FedEx. Most deliveries to Europe  will arrive within seven business days of package being shipped.  Shipments to other countries may take longer.

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Care of bags

Elezar Handbags are made of beautiful Italian Cowhide. Grain and slight differences of color are characteristics of the leather. The leather is natural, untreated (in most cases), and can spot and sometimes lose color. Particular care is recommended for Laminate colors (metallic) because contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. As with all quality leather they should be treated with a weatherproof protection and care.

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Sample Sales/Sale

All items on sale and or discounted are final sale. Discounts cannot be combined.

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