Policies:
• Purchasing
Your Elezar Bag
•
Shipping
Options
•
Returns
& Exchanges
•
Sales
Tax
•
Orders
From Outside the US
•
Care
of Bags
•
Terms
•
Privacy
Statement
If you have a question that isn’t answered here, please contact us.
Purchasing
Your Elezar Bag
Our
bags are sold online. We accept Visa and MasterCard
through our online store. If you purchase online, please allow 72 hours
for order processing in addition to transit time, as per your shipping
choice. Orders received on weekends will be processed on the following
Monday.
If a bag is out of stock, you can special order any bag, contact
us to do so.
Shipping Options
We ship all US orders via FedEx.
Ground - 5 to 7 business days
3 day - 3 business days
2nd day - 2 business days
Next day - Next business day
Please note this represents is the FedEx shipping time, not how long
it may take for your order to be ready to ship. Once your order is ready
to ship, the shipping time reflects the transportation time it will
take for your bag to get to you from us.
Returns and Exchanges
We want you to be completely satisfied with the handbag you have purchased.
If you are not satisfied for any reason, and notify
us within fourteen days of receipt of the handbag,
we will refund the purchase price less shipping costs by check.
Please note that no refunds or exchanges will be granted after the two-week
period has been exceeded. Further, the item must be returned in its
original condition to receive a refund or exchange.
All sale items are FINAL SALE.
If you would like a refund or to exchange your bag, please contact us
at returns@elezar.com.
Sales Tax
Because we are located in New York and Illinois, we collect sales tax
on all orders shipped to addresses in New York State and Illinois.
Orders From Outside the U.S.
We are happy to take orders for international shipment. For security
purposes, our credit card processor requires that your order must be
confirmed. After completing the online order process, please fax us
the signed order confirmation page (printable from the shopping cart,)
along with a photocopy of your credit card (front and back) and a photo-id.
Fax number – (212) 202-6185, Attn: Customer Service
Once we receive this information, our office will process your order.
You will receive a final order confirmation when your order has been
shipped.
International orders
are sent via FedEx. Most deliveries to Europe will arrive within seven
business days of package being shipped. Shipments to other countries
may take longer.
Care of Bags
Some Elezar handbags are made of leather and should be cared for as
you would any quality leather product. Use leather cleaner and a soft,
clean cloth to remove soil marks. Weatherproof protection is helpful,
but not required. Grain and slight differences of color are characteristics
of the leather. Because the leather is natural and untreated, it may
spot if it gets wet.
Particular care is recommended for laminate colors (metallic) because
contact with lacquer, perfume, and anything containing alcohol and derivatives
can cause damage.
Terms
Elezar Bags Inc. reserves the right to cancel any order in full or in
part for any reason whatsoever. Elezar Bags Inc. reserves the right
to refund all returned or cancelled purchases by check.
Privacy Statement
Your privacy is important to us. We do not share customer information
or e-mail addresses with anyone.